What are the shipping costs within Australia?
We offer flat rate shipping at $65 Australia-wide, with personalised quotes available upon request.
FAQ tags: Online Orders
Can I track my order?
Yes, a shipping confirmation email with tracking information will be sent once your order is dispatched.
How are items packaged for shipping?
Items are carefully packaged to ensure they arrive in perfect condition, with special attention to fragile items.
What is the return policy?
Returns are accepted only if an incorrect product has been sent, within 7 days of receipt.
How do I report an incorrect product received?
Contact our customer support team with details and any supporting documentation within 7 days.
Are custom or personalised products returnable?
No, custom or personalised products are not eligible for return due to their customised nature.
How can I get a personalised shipping quote?
Reach out to our support team at info@footprintcreative.com.au or call for a tailored shipping cost based on your specifics.
What should I do if I have a question about my order’s shipping or delivery?
Contact our team directly via email at info@footprintcreative.com.au for assistance and updates on your shipment’s status.
What should I do if the flat rate shipping fee seems too high for my order within Australia?
If the flat rate shipping fee for your order within Australia seems disproportionately high, especially considering your location or the size of your item, we encourage you to contact us directly. Our team is committed to ensuring fairness and transparency in shipping costs and is more than willing to provide a personalized shipping quote tailored […]
Where does Footprint Creative ship to?
We ship within Australia and offer international shipping on request. For international orders, we require a minimum order quantity. Contact us directly via email at info@footprintcreative.com.au for more information.
How long does it take to process an order?
Orders are processed within 1-2 business days, excluding weekends and public holidays.
