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FAQ

Frequently Asked Questions

General FAQ

Yes, we offer worldwide shipping with a minimum order of 20 linear meters, which can include a mix of different colors or textures. For detailed costs and delivery information, please reach out to Karen at info@footprintcreative.com.au.

Currently, we do not offer training courses or classes. However, we’re open to considering them in the future based on interest.

If you’re in Australia, orders can be placed directly on our website. International customers should contact our sales team at info@footprintcreative.com.au for assistance.

Our showroom is at 5/8 Booth Pl, Balcatta, WA 6021, in Perth, Western Australia.

We specialize in architectural vinyl wraps, vertical garden panels, slat walls, 3D wall panels, glass finishes, and acoustic panels, along with installation services.

We cater to interior designers, architects, and homeowners looking for unique and sustainable design solutions.

Our name reflects our commitment to minimizing our environmental impact and promoting sustainability in our practices and offerings.

Reach out via email at info@footprintcreative.com.au or visit our showroom during business hours.

Visit our showroom at 5/8 Booth Pl, Balcatta WA 6021, open Mondays, Tuesdays, and Thursdays, 9am – 2pm, or schedule an appointment outside these hours via email.

Turnaround varies by project/product. Some finishes may require 1-2 weeks for shipment.

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Architectural Vinyls

Yes, there are whiteboard finishes & abrasion-resistant series.

It’s popular in offices, hotels, schools, hospitals, and retail spaces – anywhere that needs a fresh, stylish look.

You can buy it directly from our website, or contact us directly at info@footprintcreative.com.au.

The price varies depending on the pattern. Basic designs are cheaper, while high-gloss or special effects patterns cost more. Contact us at info@footprintcreative.com.au for more information.

When ordering from our website, we have a minimum of 5 Lineal Metres upto 50m (Full Roll Length).

Architectural vinyl is a versatile, adhesive-backed film that can mimic the look of wood, stone, metal, and more.

You can place an order direct on our website (www.footprintcreative.com.au) or contact us at info@footprintcreative.com.au and a team member can assist you.

There are over 1,000 patterns to choose from for interiors and over 100 for exteriors. It’s like having a designer’s dream palette at your fingertips.

In most cases we are able to send out samples, we just kindly ask for you to cover the shipping costs.

You can use it on doors, walls, lifts, ceilings, and pretty much anywhere you can think of.

The standard rolls are 1220 mm x 50 m, but some specialty finishes come in 1220 mm x 25 m rolls.

It adheres beautifully to smooth, non-porous surfaces like metal, wood, glass, and laminates. Plus, it can wrap around curves with a bit of heat.

Yes, there are versions specifically designed for both indoor and outdoor use, handling everything from indoor wear and tear to outdoor weather and sunlight.

For indoor use, it can last up to 12 years. Outdoor versions can endure 7 to 16 years, depending on the climate and pattern.

Just clean it with mild detergent and water using a soft cloth. It’s low maintenance and keeps looking great with minimal effort.

Absolutely! Just replace the damaged section with a matching piece, or swap out the whole panel if needed.

Anyone wanting to give their space a stylish update without the hassle and expense of traditional renovations.

It’s a cost-effective way to get the look of high-end materials and stay on trend, enhancing the aesthetic and experience of your space.

It offers more patterns, lower costs, and minimal disruption during installation. Plus, it’s easy to repair if it gets damaged.

Yes, with proper adhesive primer and sealing, it’s suitable for bathrooms and similar areas.

It reduces landfill waste by repurposing surfaces, lowering the carbon footprint of interior design projects.

With proper maintenance, it lasts 7-10 years, depending on application and care.

Yes, it can generally be removed without damage, especially with the use of heat for loosening.

Our vinyl rolls are 1220mm wide, with lengths ranging from 5 meters for domestic orders to 20 meters for international, up to a maximum of 50 meters. Samples are available upon request. Contact us for pricing and options.

While most vinyls are not customizable, we offer printing on Hi-tack vinyls for personalized designs. Not all vinyls are suitable for printing.

It adheres to smooth, clean surfaces free from dust or grease, including walls, ceilings, doors, and furniture.

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Vertical Gardens

While primarily decorative, they can also add a layer of sound insulation, improving the acoustics of your space.

They’re perfect for any space, including offices, retail spaces, homes, and outdoor areas, offering versatility in design and application.

In most cases, orderes can be placed directly on our website. Simply select the style you like, and the amount of panels you require. If you require more assistance please contact us directly at info@footprintcreative.com.au with your requirements for a tailored solution.

They come ready for easy installation, with specific instructions provided to ensure a seamless setup on any wall.

They require minimal maintenance, just occasional dusting to keep them looking fresh and vibrant.

Absolutely, customization options are available to match your space and style preferences, including size, shape, and variety of foliage.

Made with high-quality materials, they’re durable and designed to maintain their appearance for years, even in harsh weather conditions.

Yes, they provide a green aesthetic without the water and care needs of real plants, contributing positively to your space with minimal environmental impact.

Artificial vertical gardens are eco-friendly, maintenance-free installations that mimic real foliage, enhancing any space with vibrant greenery.

Yes, they’re designed for both indoor and outdoor use, made with UV-resistant materials to withstand the elements.

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FPC Slat Walls

Made from 100% recyclable materials, they offer an eco-friendly wall covering solution.

Besides their aesthetic appeal, they are waterproof, scratch-resistant, and require no painting or staining.

For purchasing, you can request a quote directly on the Footprint Creative website, specifying your project details.

FPC Slat Walls are crafted from a durable wood-plastic composite, offering both strength and moisture resistance.

Yes, their material composition makes them suitable for both interior and exterior applications.

They feature an interlocking system with concealed mounting clips for a seamless look, facilitating easy DIY installation.

Over 70 styles and finishes are available, including solid colors, wood, stone, and metal textures.

They are low maintenance, needing only regular cleaning with mild soap and water to maintain their appearance.

Yes, the interior profiles are fire-resistant, with a B1 fire rating, ensuring safety and compliance.

Panels can be drilled, cut, and fixed to size using basic tools, offering flexibility for custom installations.

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Glass Finishes

They are designed to be long-lasting and maintain their appearance over time, Most finishes are UV Rated.

Yes, they help block UV rays, protecting interiors from sun damage.

Yes, they’re designed for easy removal and replacement without damaging the glass.

Use a soft cloth and non-abrasive cleaners for easy maintenance. Windex is suitable.

Absolutely, they provide excellent privacy for bathrooms without sacrificing light.

A wide range of patterns, from frosted to etched and custom designs, are offered.

Please contact the Footprint team at info@footprintcreative.com.au directly with your project details, and measurements if available for a personalised quote.

Enhancing privacy while allowing light through in spaces requiring both aesthetics and functionality.

Yes, they’re versatile for various glass surfaces, including windows and partitions, although the glass surface must be smooth.

Yes, We sure can. We can create custom designs or incorporate your personalised designs and branding.

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Stonini Wall Panels

A composite of resin, crushed limestone, and natural pigments for a lightweight, durable product.

Yes, they are waterproof, mold-resistant, and suitable for bathrooms or kitchens.

Yes, they meet the Group 1 fire rating (A2 Euroclass) according to AS/NZS 3837.

They can be installed with adhesive or mechanical fasteners and shaped with standard tools.

No, they come in various colors and finishes as pigments are embedded in the material.

Yes, made from natural/recycled materials, they are 100% recyclable and produced with low energy and emissions.

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Online Orders

No, custom or personalised products are not eligible for return due to their customised nature.

Reach out to our support team at info@footprintcreative.com.au or call for a tailored shipping cost based on your specifics.

Contact our team directly via email at info@footprintcreative.com.au for assistance and updates on your shipment’s status.

If the flat rate shipping fee for your order within Australia seems disproportionately high, especially considering your location or the size of your item, we encourage you to contact us directly. Our team is committed to ensuring fairness and transparency in shipping costs and is more than willing to provide a personalized shipping quote tailored […]

We offer flat rate shipping at $65 Australia-wide, with personalised quotes available upon request.

Yes, a shipping confirmation email with tracking information will be sent once your order is dispatched.

Items are carefully packaged to ensure they arrive in perfect condition, with special attention to fragile items.

Returns are accepted only if an incorrect product has been sent, within 7 days of receipt.

Contact our customer support team with details and any supporting documentation within 7 days.

We ship within Australia and offer international shipping on request. For international orders, we require a minimum order quantity. Contact us directly via email at info@footprintcreative.com.au for more information.

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August Special

10% OFF Acoustic Panels

See the code below to receive a 10% discount on all Woven Image Acoustic Panel orders this August.

Discount Code:

ACOUSTIC10

Temporary change to Showroom Hours

Our showroom will be open Tuesdays only for the next two weeks (24th of September and 1st October). We will resume our usual hours (Tuesdays, Wednesdays, and Thursdays) from 8th October 2024 onwards.