Return Policy

At Footprint Creative, we take care to ensure all products are supplied in good condition and meet the specifications outlined on our website.

Change of mind

We do not accept returns or offer refunds for change of mind. This includes, but is not limited to:

  • Incorrect product selection
  • Colour or finish choice
  • Ordering too much or too little material
  • Project delays or cancellations

 

Please review product details carefully before placing your order.

Faulty or damaged products

Under Australian Consumer Law, you are entitled to a replacement or refund if a product is faulty, defective, or damaged in transit. If your order arrives damaged or you believe there is a manufacturing defect, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging
  • Once assessed, we will arrange a replacement or refund where appropriate.

Exclusions

The following are not considered faults and are not eligible for return or refund:

Normal variations in colour, texture, or finish

Damage caused during installation

Damage caused by incorrect handling, storage, or use

Products that have been cut, altered, installed, or partially used

Installation services

Installation services are non-refundable once performed. If there is an issue with workmanship, please contact us so we can assess and resolve the matter.

Return shipping

Where a return is approved due to a fault or damage, Footprint Creative will provide instructions for return shipping. Unauthorised returns will not be accepted.

Contact

For all returns and refund enquiries, please contact: info@footprintcreative.com.au

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