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Return Policy

At Footprint Creative, we strive to provide you with the highest quality products and exceptional service. Due to the nature of our business, we have a limited return policy. We generally do not accept returns unless an incorrect product has been sent to you by mistake.

 

If you receive an incorrect product, please contact our customer support team within 7 days of receiving your order. We will work closely with you to resolve the issue promptly. Please note that we may require supporting documentation, such as photographs, to verify the error.

 

In the event that an incorrect product has been sent, we will provide you with a return shipping label and arrange for the correct product to be sent to you as quickly as possible. We apologise for any inconvenience caused and will do our best to rectify the situation in a timely manner.

 

It is important to inspect your order upon delivery and notify us immediately of any discrepancies or issues. We recommend keeping the original packaging until you are satisfied with your purchase, as it may be required for return or exchange purposes.

 

Please note that personalised or custom-made products are not eligible for return, as they are specially crafted to your specifications.

 

If you have any questions or concerns regarding our return policy, please contact our customer support team at info@footprintcreative.com.au, and we will be happy to assist you.

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Showroom closure

Our showroom will be closed from Thursday the 18th of December and will reopen on Tuesday the 13th January.

Business Holiday closure

While the showroom is closed, the business will remain fully operational until the 23rd of December.

From 23rd December to the 5th January, the business will be closed for the Christmas and New Year period.

Normal business operations will resume on Tuesday 6 January.

Our Showroom is Closed from Thursday 12th December 2024.

Appointments are available by request between Monday, 16th December and Friday, 20th December.

Thank you for your understanding and we wish you a safe and happy holiday period!

Black Friday Sale

30% OFF Reeded Glass Vinyls

Use the code below to receive a 30% discount on all Reeded Glass Vinyls

Discount Code:

BLACKFRIDAY30

Woven Image Logo
August Special

10% OFF Acoustic Panels

See the code below to receive a 10% discount on all Woven Image Acoustic Panel orders this August.

Discount Code:

ACOUSTIC10

Our showroom will be closed on Tuesday the 4th and Wednesday the 5th of November. Open as usual from Thursday the 6th.

Our Balcatta showroom will be closed for 2 days and will reopen on Thursday, 6th of November. We’ll still be fully operational for enquiries, orders, and installations during this time.

We apologise for any inconvenience and look forward to seeing you on Thursday

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